We hope that every trip you book through the Bahon app goes without issue but we understand that sometimes things happen. If a trip you take does not meet your expectations, you can share your feedback by rating your driver in the app; and if you believe there was an error with your price or a more serious issue occurred on your trip, you can report it to our Support team. In some cases, your report may be covered by our Rider Refund Policy.
We want you to know what to expect when you report issues, so we are sharing examples of when you may be eligible to receive a full or partial refund of the price you paid. If you have an issue on a trip, let us know within 30 days. All requests will be evaluated at Bahon's sole discretion, and on a case-by-case basis.
As a reminder, Bahon is a marketplace that connects users to complete trips booked by a rider and accepted by a driver within the app. As a rider, you own the decision to take a trip or not. Bahon provides information to riders prior starting a trip, such as:
As a rider, it’s your responsibility to check the information provided is accurate and meets your expectations of quality. If you decide to take a trip, you are accepting the terms of service and are taking responsibility for the successful payment of that trip.
You can submit a request for a refund or a general complaint about your ride to Bahon’s customer service team at help.uber.com or in the app within 30 days of encountering an issue. If we determine you are eligible, you should expect any refunds to be returned to your original payment method within 3-5 business days, depending on your bank.
We investigate each report. Providing inaccurate information about your trip experience when disputing fees or charges violates Uber’s Community Guidelines and may result in your request being denied and / or your account being deactivated.
